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Solidworks Support Engineer - Albany

Department: Software Technical
Location: Albany, NY

TITLE: SOLIDWORKS Support Engineer

 

POSITION DESCRIPTION:

CADimensions, Inc. is a growing Value Added Reseller of Mechanical Engineering Software. Our primary offering includes the 3D CAD Design products from SOLIDWORKS. We have sold to well over 5000 companies and trained several thousand users in 3D Computer Aided Design.

 

The successful candidate must have the ability to troubleshoot and support the SOLIDWORKS Premium product. They will also have the responsibility to troubleshoot basic MS Windows OS functions relating to the installation of SOLIDWORKS products. Marketing projects such as Tech Tips, blogs, etc., are encouraged but not mandatory. They will be expected to become certified as CSWA, CSWP, and SOLIDWORKS Tech Support.

 

PRIMARY RESPONSIBILITIES:

  •         Provide best practices recommendations based on customer requirements
  •         Install and configure SOLIDWORKS Premium to customer requirements as scheduled
  •         With minimum direction, resolve incoming SOLIDWORKS Premium support requests from                clients and provide comprehensive and timely solutions to questions/issues
  •         Provide technical assistance to team members on customer challenges
  •         Prioritize through identification of critical issues and take responsibility for a successful                      resolution related directly to the customer’s business goals/issues

 

REQUIREMENTS:

  •         Experience with implementation/support/use of CAD systems helpful
  •         Familiar with general business processes
  •         Exceptional communication and follow-up skills
  •         Strong trouble-shooting / resolution skills
  •         Friendly, helpful attitude toward customer relationship
  •         Knowledgeable in computers, servers and understanding of networks helpful
  •         Limited travel is anticipated

 

EDUCATION and/or EXPERIENCE

  •         Bachelor degree in Mechanical Engineering or related field

 

SPECIFIC KNOWLEDGE and SKILLS

  •     Excellent oral and written communication skills required (English)
  •     Customer focused and team oriented
  •     Understanding of engineering principles
  •     Ability to function independently in a team environment
  •     Strong problem solving skills
  •     Must have a valid driver’s license and vehicle
  •     Strong organizational/time management skills
  •     Computer literate and familiar with Windows Operating Systems
  •    Must have CAM experience. Proficiency in CAMWorks, MasterCAM, or equivalent CAM package a must. Familiarity with machining a variety of materials on 3- to 5-axis CNC mills and routers preferred. 

BENEFITS  

CADimensions, Inc. offers competitive wages and a total benefits package that includes medical insurance options.

CADimensions is an Equal Opportunity Employer 

Locations where this position can be filled: Buffalo, Rochester, Syracuse and Albany

 

Please forward your resume and cover letter to this posting:

 

Jeff Lewis

Director of Sales Operations 

CADimensions, Inc.

6310 Fly Road

East Syracuse, NY 13057

 

www.cadimensions.com 

 

jlewis@cadimensions.com

Office: (315) 434-9787 x1117

Toll free: (877) 223-4255

Fax: (315) 434-9782

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